Introduction
If the drain valve is not opened properly, the most likely error pattern is as follows: after rinsing, the pressure is not released from the brew group, the brew group motor attempts to work and will sound very strained. This process repeats itself a few times. The drainage motor can be removed quite easily. Often it can be restarted and there is no need to replace it.
Note: the J5 does not have a drain motor, but an electromagnet. Use this guide to replace it.
Tools
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Flip open the lid of the bean compartment.
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Unscrew the two slotted screws inside the bean compartment. The screws have a rubber washer and will not come out completely.
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Remove the bean compartment.
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Now you can pry up the top cover all around.
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Remove the top cover. This often requires a little force.
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Turn the device with the back facing you.
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Turn the Jura label a few degrees counterclockwise. If it's hard to do, use a small suction cup.
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Remove the Jura label.
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Underneath the label you will find two Torx T15 screws. Remove them.
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Carefully pull the top of the chrome cover slightly outwards, then push it down and put it aside.
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The drainage motor on the J6 and following is fastened with two Torx T15 screws. Unscrew those and pull out the motor.
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For now leave the cables connected to the motor. Trigger a flush and observe if the pin moves back and forth. If not, the gearbox is blocked. You may get it going again by the following steps
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The gearbox (the black plastic part) attaches to the metal engine block with four metal tabs. Straighten the tabs with a small screwdriver.
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Pull the gearbox off the engine block.
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Turn the armature of the motor while holding the pin. Check whether the pin moves back and forth.
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This may already have released the blockage. Grease the worm (and the pin) again a little. Position it so that it protrudes about 3 mm.
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Reassemble the motor and bend the retaining tabs on the metal housing until it is tight.
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Work through the steps in reverse order to reassemble your device.