Introduzione

This repair has steps that may result in device damage, please take care and use common sense while following steps. A video is included to provide more detail into the disassembly process if you run into any issues or are confused as to how the step is described.

This disassembly guide breaks down the Nest IQ Outdoor camera to the “module” level removing all electronics from the camera. It is likely that rather than designed to be easy to repair, the module structure was chosen for ease of assembly in the factory. The LED Ring “seal” of the camera does NOT seem to be designed to be re-opened. A specialized tool may need to be developed to prevent the “prying” method used in this guide.

The modules/parts that the camera breaks down into are as follows:

  • LED Light Ring
  • Camera Module
  • Motherboard Module
  • Speaker Module (& Spring)
  • Power Board
  • Camera Shell/Housing

The writer of this guide and iFixit are not responsible for any damage caused to devices by the following of these steps.

  1. MnZIbYnZtJVPCj4m
    • Remove the power cord and set the camera firmly on your table.

    @skyyoung this is an awesome guide. I bought a bunch of these cameras a few years ago, thinking "they're expensive but they're very capable and I'll be set for many years to come." Boy, was I wrong....they've all been failing. I called Nest/Google (I'm super confused by their relationship but that's another story) and got ZERO satisfaction. So, I've switched to RING cameras. I don't have the time or desire to fix my Outdoor IQ cameras but I sure feel bad putting them in the landfill. If you'd be interested in 3 cameras (maybe 4 if my one remaining working camera dies) and a bunch of power adapters and cords), I'd be happy to ship them do you. I'm not a regular here on iFixit so, if you're interested, please email be directly... bob.stoney@comcast.net Thanks again for the work putting this step-by-step description together!

    Robert Stoney -

  2. RDHDGUHRWHWBBG1K
    RDHDGUHRWHWBBG1K
    WCwEnY6IBHCkxJeL
    jWbxW2CmCHvtFUxC
    • This step requires significant force, and has a chance of damaging your device. It takes around 10-minutes of creating gaps and prying to get it off. Perform at your own risk!

    • If confused with this step, please watch the video to see how it was performed.

    • Carefully insert an iFixit "Jimmy" Tool (flat flexible steel blade) between the hard white plastic housing and edge of the LED light ring.

    • Pry the "Jimmy" tool slightly sideways and insert an iFixit "Metal Spudger" into the gap created. Slide it down inside the housing around half an inch.

    • Use the metal spudger to pry carefully slowly working your way in a circle around the LED Light ring to attempt to slowly work it backwards out of the housing.

    • There is glue holding down the led light ring, so it might take some decent force to pry it, (see third photo).

    • The LED Ring is sealed in place tightly using a rubber gasket, (see photo in next step).

    I have a much easier method, just drill out the vent hole a little (I went to 3/16") and put compressed air to it, the LED ring pops right out. Make sure to have the camera face down on a soft surface.

    Rexy624 -

    Update to my opening suggestion, I just opened one without drilling out the vent hole. Just use a rubber tip air nozzle and move it around until centered, pops right out!

    Rexy624 -

    would be awesome if you can make a short video demonstration (even just to show how to do this, without opening)

    Bilal -

  3. AyjWsKLN4CEKKDRY
    AyjWsKLN4CEKKDRY
    PVWuhAPMFtytpesF
    3SqqUpgSK1uVdQkI
    • Verify all connectors are unplugged before continuing with this guide.

    • Take care prying as there are three ribbon cables attached to the led light ring. Two for microphones, and one for the status LED. They are connected at the Camera Module and the components are lightly attached using some double-sided tape to the LED Light Ring.

  4. v2QIYbtluOscGGZE
    v2QIYbtluOscGGZE
    NLRdSGVQwsGgMXsI
    tnjUMOSPh5crel3Z
    • Remove each of the four screws securing the plastic ring that is holding down the camera module.

    • Pull the camera module upwards, and remove the black ring from around it by pulling it upward and over the camera module.

    • Be careful not to knock into the metal wifi "fins" that stick up right next to where the black plastic ring sits. If things feel stuck, pause and verify it is not caught up.

    • Reminders

    • 4 x 4.5(?)mm Torx T5 screws

    Had to use a TR6 bit included in the 29 piece set that I bought from you guys to get these screws out. The T5 bit was stripping them.

    Michael Dahlen -

  5. srTihfpUqXiLga52
    srTihfpUqXiLga52
    VbvTgcSNRvKcGGuR
    bHc4sCFcqp3SyigD
    • Lift the camera module up and out of the housing.

    • Using your fingernail pull down on the black portion of the ZIF connector to flip it into the down position.

    • Slide the LED ribbon cable out of the ZIF connector.

    • You should not have to use ANY force at all to remove the ribbon cable. If you find yourself using force, pause and verify you have flipped down the ZIF connector properly.

  6. TisYr1ojnqPKsMgZ
    TisYr1ojnqPKsMgZ
    kvKF6MgMnOY23BOR
    rTwaSjnH3O5aixjH
    • Using a flat plastic spudger push upwards on the black portion of the ZIF connector to flip it into the up position.

    • Slide the camera ribbon cable out from the connector.

  7. 2V1V2wITej4lmtik
    2V1V2wITej4lmtik
    ZB4W2wyNPCNBBsNr
    aTBsbHUaLpVwYmKc
    • You can now set the camera module aside, if you wish to disassemble it further do so at your own risk.

  8. UotDKCTZCaIPZJPs
    UotDKCTZCaIPZJPs
    666PeknoYRlPldG1
    • Remove the 4 long screws holding the motherboard module into the camera.

    • Screws used

    • 4 x 31mm Torx T9H screw

    Used a TR8 bit for this part with no issues.

    Michael Dahlen -

  9. mtHG1Jxwk3IRrCM1
    mtHG1Jxwk3IRrCM1
    Oe4InWZs3BpHmLtG
    • Using your fingers unplug the power connector by gently pulling upwards on the cable until the connector comes out of its socket.

  10. apWKSYmwUOlJQvdl
    apWKSYmwUOlJQvdl
    C6wXoAjDOUONrVN4
    • Unplug the speaker connector next to the power connector by gripping it with metal tweezers and gently pulling directly upward.

  11. iWH5Ve5xDOaMMLLw
    iWH5Ve5xDOaMMLLw
    n3JgW4FRdkS1VaaQ
    • Using the flat spudger slide it under the power transfer pad to separate the glue holding the pad down.

    • Fold it up out of the way.

  12. GTIEonmARRGM1GrM
    GTIEonmARRGM1GrM
    MaNQVKt2oCWJbdAN
    5faAxEydeNPVJYdG
    • Using both hands, gently pull upwards making sure the power cable, speaker cable, and power pad route down through/around the motherboard module as you pull it upward.

  13. o4sWJSPA6M2HJxp6
    o4sWJSPA6M2HJxp6
    eb2aotnoxY1fLmBI
    qPEl5mhEJEY4vi64
    • The spring that is under this module is quite powerful. While removing screws you must press down with significant force in order to remove the screws. If you do not hold down the module, it will be much more difficult to remove the screws.

    • Remove the three screws holding down the speaker module.

    • Screws Used

    • 3 x Torx T9 4.5(?)mm Screws

  14. 1kLEtQVf2KoPLlxx
    1kLEtQVf2KoPLlxx
    YhwfpUdnmbHRGcQY
    nLVeyCrBfNSjMguk
    • Lift the Speaker Module and Spring out of the case, threading the power cable down through the middle.

    • Because this was a dead unit being disassembled there is water damage on the bottom of this speaker module.

  15. krcKTD6XHeT6SJRH
    krcKTD6XHeT6SJRH
    aPSLyWTlbufldrAu
    EDijDIaJBeYaFXNP
    • Bend/move the power cable to the side and remove each of the two screws holding down the Power Board.

    • Screws Used

    • 2 x Torx T5 3(?)mm screws

    • Performing Step 16 first can make this step easier.

  16. axjYfoeJnDwnBGZM
    axjYfoeJnDwnBGZM
    etJRd2gjFnDMwjWL
    ITOslP3btgaocomq
    • Using a pair of metal tweezers push on the two pink rubber bits on the top of the power cord housing and push downwards to slide the power cord out of the housing.

    • The power connector has a pretty tight fit at the top of the power cord housing, take care when trying to push the power connector through.

  17. 5lPOkZyGGNrrf4yb
    5lPOkZyGGNrrf4yb
    AbWa61JeAUNkbKc1
    WZUi3JVXr1uIhqso
    • Using a heat gun melt the glue holding down the power board. The glue is placed directly under where the previous two screws were removed.

    • Using a thin tool (ideally a Male USB-C connector affixed to a rod) press out the power module. I do use the thinnest flathead screwdriver here to push on it, however this will likely damage the connector.

    • If attempting board level repair on the power board, use extreme care and caution pushing out the power board to prevent damaging the connector.

    • There is a thick slightly soft black goo covering a majority of the power board. It holds down the metal shield very tightly. It is unknown how to remove this black "goo", please leave a comment if you can get it off cleanly!

    Focused heat works well, I used a Master Ultratorch with the hot air tip. It smells like phenolic so I think it is a phenolic rubber. It peels off easily after the heat. And that is where the water damage is, I can see a few SMD's that are green. The question is what does that board do since the camera is fed with 5V??

    Rexy624 -

  18. PFbJHJsGWT2CA2fd
    • Remove the final two screws to release the base ball joint from the inside of the housing.

    • Screws Used

    • 2 x Torx T5 3(?)mm screws

  19. dvtJgBGWdnFAiWIr
    • You are now done disassembling the unit to the module level! Check out the other guides (coming soon) to see how to break down the modules further.

Conclusione

To reassemble your device, follow these instructions in reverse order.

The Camera module and LED Ring should first be connected together with the microphones and status LED properly glued to the back of the LED Ring and the connectors are attached to the camera module.

When “re-sealing” the camera the Camera LED Ring combo assembly should be attached to the ribbon cables, then pressed/snapped down into place (into the black plastic ring with clips that hold down the camera module).

Sky Young

Membro da: 28/06/18

530 Reputazione

10 commenti

my power board has water damage. I'm trying to remove the board and direct wire it. any suggestions?

Mike Noerper -

My power board also has water damage! Did you have any luck repairing yours? Cheers

If I cannot repair my power adapter, I'm considering parting mine out as there seems to be zero parts available.

Jeff Prouty -

I can't find the video link

fixit -

Do you have the link to the video available?

I will be attempting a tear down in a few weeks; wish me luck.

brioquery -

Does anyone know where to buy parts etc, also my camera just turned off one day and will not turn back one if there a fix if I strip it please help me 😊

Adam Westerman -

I’m having the same issue, were you able to fix yours?

Sarah Aasland -

link to video?

DanMag -

where is link to video for camera repair

DanMag -

I have a much easier method to open the camera, just put compressed air to the small vent hole above the speaker holes, the LED ring pops right out. Make sure to have the camera face down on a soft surface so it doesn't fly or get damaged in the process.

Rexy624 -

My power board also got water damage after cutting the thick slightly soft black goo covering on the power board away I noticed a lot of water damage under. The resisters even came loose from the board. Does anyone know the resistor values on the power board?

Or was someone able to exclude this power board in any way?

MaDog -